Yardi Matrix Consumer Portal Terms

Version: October 6, 2026

1. The Services

1.1. Thank you for licensing Yardi Matrix (referred to below as the “Services” or “Site”) brought to you by Yardi Systems, LLC (and its subsidiaries and affiliated entities) (collectively, “Yardi”). The latest version of these terms (posted at https://resources.yardi.com/legal/matrix/consumer-portal-tou/) constitutes the Terms of Use (or “TOU”) that apply to You.

1.2. As used in these TOU, (i) “Reports” means reports, presentations, memoranda, and other tangible and intangible forms prepared for the purpose of evaluating, assessing, or appraising real property, or for supporting a report or proposal prepared with respect to the marketing or valuation of real property, accessed through the Services and distributed internally or externally (Reports containing Fannie Mae loan data may not be distributed externally); (ii) “Information” means available text, data, content, news, reports, and other textual or numeric information accessed through the Services; and (iii) “Descriptive Forms” means images, photographs, graphics, illustrations, and other visual representations, tangible and intangible, accessed through the Services. Reports, Information, and Descriptive Forms are collectively referred to herein as “Matrix Content.”

2. License Grant; Restrictions

2.1. During the Term and subject to Your acceptance of and compliance with the latest TOU version, Yardi grants You a non-exclusive, non-transferable, limited license to access and use the Services and Matrix Content for internal business purposes, including but not limited to the evaluation and execution of investments. You may share Reports with Your (i) affiliates and (ii) service providers and professional advisers bound by confidentiality obligations. Any use of Reports shall include an original source attribution, as applicable.

2.2. You may only exercise the license granted in Section 2 (License Grant; Restrictions) through Designated Users. You may not rent, lease, sell, transfer (by sublicense, assignment, or otherwise except as expressly provided by these TOU), time share, modify, reproduce, copy, make derivative works from, distribute, publish, use to provide service bureau services, or publicly display the Services, compile, bulk download, or transfer any Matrix Content into any searchable database, or participate in any data-sharing arrangement or data library. You may not reverse engineer, decompile, or otherwise attempt to discover the source code for the Services. You may not permit any person or entity to breach the restrictions in this Section 2 (License Grant; Restrictions). You may not copy or re-create the Services or their objects without Yardi’s prior express written consent. You acknowledge and agree that You may not perform scans or electronic testing of any kind on the Site, Services, Yardi’s corporate networks, or Yardi’s corporate servers including, without limitation, vulnerability scanning or testing, penetration scanning or testing, or any other type of scanning or testing of the Site, Services, Yardi’s corporate networks, or Yardi’s corporate servers.

2.3. The Matrix Content or any part thereof, including any Descriptive Forms, may not be used in any inappropriate, offensive, unlawful, fraudulent, inaccurate, libelous, or otherwise objectionable manner, or in violation of any obligation under the TOU. You must abide by all notices, agreements, information, or restrictions contained in, attached to, or in any way associated with the Services. Use of Yardi’s trademarks is governed by Section 6.2. The Services contain proprietary information including software processes, algorithms, and data models which are confidential information of Yardi, constitute trade secrets, and are intended for utilization solely in connection with Your use of the Services. You may not use the Services to compete with Yardi, and You may not disclose them to a Yardi competitor. Any download or copy of Matrix Content must contain the copyright notices that accompany such content. You acknowledge and agree that Yardi owns all right, title, and interest in and to the Services, including, without limitation, all intellectual property rights therein.

3. Length of Your License (Term)

3.1. Your right to access Yardi Matrix begins when You first register for and purchase Yardi Matrix (the “Effective Date”) and will continue until the last day of the then-current month (the “Initial Term”). Thereafter, the subscription will automatically renew for successive one-month terms (each, a “Renewal Term”) unless either party cancels or terminates the subscription in accordance with these TOU by the last day of the then-current Term. The Initial Term and each Renewal Term are referred to herein individually as a “Term” and collectively as the “Terms.”

4. Pricing, Minimums, and Billing

4.1. Yardi Matrix is priced as indicated below. Each license includes one Designated User log-in and one asset class (e.g., Multi-Family or Self-Storage).

4.2. You can increase or decrease Your number of metros at any time, and Your monthly charges will be based on the number of metros and asset classes to which You are licensed on the first day of the month when Your credit card is charged.

Yardi Matrix Monthly Fees
License	Price
Yardi Matrix: Single Metro	$199.00/user/asset class/month
Yardi Matrix: 2 to 5 Metros	$699.00/user/asset class/month
Yardi Matrix: 6 to 10 Metros	$999.00/user/asset class/month
Yardi Matrix: Nationwide (11+ Metros)	$1,999.00/user/asset class/month

4.3. Yardi may change Your subscription fees from time to time. Any price change will become effective no earlier than the start of Your billing cycle following at least 30 days’ advance notice via the TOU at the link in Section 1.1.

4.4. The amount You owe for Your use of Yardi Matrix is due and payable on the day You register and the first day of each month thereafter and will be automatically charged to the credit card You provided during the registration process. BY SIGNING UP FOR YARDI MATRIX AND PROVIDING A CREDIT CARD, YOU WARRANT, ACKNOWLEDGE, AND AGREE THAT YOU ARE AUTHORIZED TO USE THE CREDIT CARD PROVIDED AND THAT YOU AUTHORIZE YARDI TO CHARGE THAT CARD EACH MONTH FOR YOUR YARDI MATRIX SERVICE AND ALL APPLICABLE TAXES AND FEES, INCLUDING ANY FEES RESULTING FROM CREDIT CARD DISPUTES. To avoid the consequences of a failure to pay as described in the TOU, it is Your responsibility to provide and maintain a valid credit card within Yardi Matrix.

5. User Registration

5.1. The Services are accessed through the process of authorized user registration. Your initial registration will include Your creation of a username and selection of a personal password (collectively, “Personal ID”). Any individual who maintains a Personal ID shall be a “Designated User.”

5.2. You are responsible for maintaining the confidentiality of Your Personal ID and agree not to disclose or share Your Personal ID with any third parties or use Your Personal ID or the Services for any purpose other than as permitted for Designated Users herein. In other words, do not forward Your password or share access to this platform with others. You agree to (i) immediately notify Yardi of any unauthorized use of Your Personal ID or account, or any other breach of security, and (ii) ensure that You exit from Your account at the end of each access session. You are liable for any loss or damage arising from Your failure to comply with this Section 5.2. Yardi agrees to treat any username or Personal ID as confidential information and safeguard it with the same degree of care it uses to protect its own information of a similar nature.

5.3. You acknowledge that Yardi may receive data related to Your business or personnel, which may include names, job titles, business email addresses, and account billing information (collectively, “Account Data“). Yardi will process Account Data as the controller in accordance with data protection laws directly applicable to Yardi and solely for business purposes related to its performance, administration, and compliance under these TOU. Yardi will implement appropriate technical and organizational measures to protect such data against unauthorized or unlawful processing and against accidental loss, destruction, or damage. Yardi shall not use Account Data for marketing purposes. Account Data will be retained only as long as necessary to fulfill such business purposes, including applicable legal or regulatory retention requirements.

6. Ownership

6.1. You agree that, as between Yardi and You, Yardi is and shall remain the sole and exclusive owner of all right, title, and interest in and to the Services (including, without limitation, the Matrix Content), and to all intellectual property rights in the foregoing. The only rights You obtain in the Services are the licenses expressly granted to You in these TOU. All elements making up the Services (including, without limitation, the Matrix Content) are protected by the copyrights, trademarks, service marks, international treaties, conventions, and/or other proprietary rights and laws of the United States and other countries, and are owned or controlled by Yardi or third-party providers. All Services, whether owned by Yardi or by third-party providers, are also protected as a collective work or compilation under U.S. copyright and other laws and treaties. You agree to abide by all applicable copyright and other laws, as well as any additional copyright notices or restrictions contained in the Services. Yardi warrants that it has all necessary right, title, and interest in and to the Services to convey the licenses granted by the TOU.

6.2. Yardi® is a registered Yardi trademark, and Yardi’s logo and product names are Yardi trademarks (“Yardi Marks”). You agree not to display or use in any manner Yardi Marks without Yardi’s prior, express, written permission. Yardi maintains exclusive, non-transferable ownership rights in and to the Yardi Marks. For the avoidance of doubt, Yardi acknowledges that Descriptive Forms may include Yardi Marks; such inclusion is not intended to limit the license granted to You in Section 2 (License Grant; Restrictions); provided, however, that You may not use Descriptive Forms in a manner which creates the impression that Yardi Marks belong to, or are associated with, any entity other than Yardi.

7. Indemnification

7.1. You agree to defend, indemnify, and hold harmless Yardi, its affiliates, assigns, shareholders, officers, directors, employees, representatives, licensors, and agents (collectively, “Yardi Indemnified Parties”) from and against all third-party liabilities, damages, claims, demands, actions, proceedings, costs, and expenses (including reasonable attorneys’ fees) (collectively, “Claims”) incurred by the Yardi Indemnified Parties in connection with: (i) Your access to and use of the Services (including claims arising from any unauthorized use of Your account and/or Personal ID); (ii) any violation or breach of these TOU; or (iii) any violation or infringement of any intellectual property, privacy, publicity, confidentiality, or proprietary rights of any party as a result of Your misuse of the Services.

8. Damage Limitations

8.1. YOU EXPRESSLY UNDERSTAND AND AGREE THAT:

8.1.1. ALTHOUGH YARDI HAS ATTEMPTED TO ENSURE THE ACCURACY AND QUALITY OF THE SERVICES, THE MATRIX CONTENT AND THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YARDI EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES WITH RESPECT TO YARDI MATRIX AND THE MATRIX CONTENT (INCLUDING ANY MATRIX CONTENT CONTRIBUTIONS OR CUSTOMIZATIONS), INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, AND FITNESS FOR A PARTICULAR PURPOSE.

8.1.2. YARDI MAKES NO REPRESENTATION, WARRANTY, OR COVENANT THAT (I) THE SERVICES WILL MEET YOUR REQUIREMENTS, (II) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT THE MATRIX CONTENT WILL BE ACCURATE, CURRENT, OR ERROR-FREE, (III) THE RESULTS THAT MAY BE OBTAINED FROM THE ACCESS OR USE OF THE SERVICES OR THE MATRIX CONTENT WILL BE ACCURATE OR RELIABLE, (IV) THE QUALITY OF ANY MATRIX CONTENT YOU OBTAIN FROM THE SERVICES WILL MEET YOUR EXPECTATIONS, (V) ANY ERRORS IN THE SERVICES OR IN ANY MATRIX CONTENT WILL BE CORRECTED, OR (VI) ANY CONTRIBUTIONS OR CUSTOMIZATIONS TO THE MATRIX CONTENT OR THE SERVICES WILL BE COMPLIANT WITH APPLICABLE LAW.

8.1.3. IN ADDITION TO (AND NOT IN PLACE OF) ALL OTHER LIMITATIONS SET FORTH IN THE TOU, AND TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, YOU AGREE THAT YARDI SHALL HAVE NO LIABILITY WHATSOEVER FOR CLAIMS OR CAUSES OF ACTION ARISING OUT OF OR CONNECTED WITH YOUR USE OF THE SERVICES AND ANY ADDITIONAL FEATURES, PRODUCTS, OR SERVICES, EXCEPT WHERE SUCH CLAIMS OR CAUSES OF ACTION WERE CAUSED SOLELY BY YARDI AND WERE DUE TO YARDI’S GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR FRAUD. IN SUCH AN EVENT, YARDI’S MAXIMUM LIABILITY TO YOU, REGARDLESS OF THE AMOUNT OF LOSS YOU MAY CLAIM OR HAVE SUFFERED, SHALL BE LIMITED TO A REFUND OF THE FEES YOU ACTUALLY PAID TO YARDI IN THE 12 MONTHS IMMEDIATELY PRIOR TO THE DATE YOU FIRST NOTIFY YARDI OF YOUR CLAIM OR CAUSE OF ACTION, AND THIS REFUND IS YOUR SOLE AND EXCLUSIVE REMEDY UNDER THE TOU.

9. Right to Cancel or Terminate and Survival

9.1. Your Right to Cancel or Terminate. You may cancel the Services via the My Account page in the Yardi Matrix Portal at any time, and You will continue to have access to the Services and be responsible for all fees until the end of the then-current Term.

9.2. Yardi’s Right to Terminate. Terminations by Yardi are extraordinarily rare but may arise if, for example: You materially violate the TOU; You violate or threaten to violate legal or regulatory obligations; You use the Services for any improper purpose whatsoever; You threaten or cause harm to Yardi or a third party; termination is required by law; a dispute arises between You and others that risks or causes Yardi to incur legal fees and expenses; and the like, or as determined by Yardi in its sole discretion. If Your account is terminated under this Section 9.2, Yardi will make a reasonable effort to notify You in advance but may take any action as required by law or contract, or that is otherwise reasonably appropriate under the circumstances as determined by Yardi in its sole discretion.

9.3. Failure to Pay. If payment is not received or if for any reason Your payment is declined, returned, or otherwise cannot be processed, You will be notified by email at the email address on file for Your billing point of contact, and Your subscription will be cancelled.

9.4. Survival. Your obligations under Sections 2 (License Grant; Restrictions), 4 (Pricing, Minimums, and Billing), 5 (User Registration), and 6 (Ownership) of the TOU, and any other obligations You have to protect information that does not belong to You, shall survive termination of these TOU.

10. External Links

10.1. As a service to You, the Yardi Matrix Site may provide hyperlinks to websites operated by parties other than Yardi, but making such hyperlinks available does not imply Yardi’s endorsement of the material on such websites, or Yardi’s association with their operators. Yardi is not responsible for the availability of services through these external sites, or for any of the content, advertising, products, or other materials included in such external sites. Any concerns regarding an external website should be directed to that site’s respective site administrator.

11. General

11.1. The TOU, and Your subscription or license to use the Services, will be governed by, and construed in accordance with, the laws of the United States of America and the State of California, without reference to conflicts of laws rules, and without regard to its location of execution or performance. You agree to comply with all laws, regulations, obligations, and restrictions which apply to You.

11.2. If any provision of the TOU is determined to be invalid or unenforceable, that part of the TOU will be modified to the extent possible, to be made valid and enforceable so as to retain the intent of the parties. In such matters, the other provisions of the TOU shall remain in force. Further, the provisions of the TOU will be deemed severable, and the total failure of any provision shall not affect the validity or enforceability of any other provision hereof. No failure of either party to the TOU to exercise or enforce any of its rights under the TOU will act as a waiver of such rights.

11.3. Neither the TOU, nor any terms and conditions contained herein, may be construed as creating or constituting a partnership, joint venture, or agency relationship between the parties to the TOU.

11.4. The TOU are entered into solely between, and may be enforced only by, You and Yardi, and the TOU shall not create, or be construed to create, any third-party rights.

12. Modifications

12.1. Yardi may modify or update the TOU from time to time, in its sole discretion, and reserves the right at any time and from time to time to modify, suspend, or discontinue, temporarily or permanently, Yardi Matrix (or any part thereof) or any or all of the Services, or any feature thereof, with or without notice and without liability to You. You agree that Yardi has no responsibility or liability for the failure of Yardi Matrix or the deletion of other content maintained or transmitted by Yardi. You further agree that Yardi shall not be liable to You or to any third party for any modification, suspension, or discontinuance of Yardi Matrix. Modifications to the TOU will be posted at the link specified in Section 1.1. and will be effective immediately upon posting. You can review the most current version of the TOU at any time by accessing them through the link in Section 1.1. You agree to review the TOU from time to time to ensure You are updated as to any modifications. By continuing to use Yardi Matrix or the Services following any such modification, You accept and agree to be bound by such modifications. IF ANY MODIFICATION IS NOT ACCEPTABLE TO YOU, YOUR SOLE AND EXCLUSIVE REMEDY AND RECOURSE IS TO DISCONTINUE USE OF YARDI MATRIX.

13. Additional Product Terms

13.1. Connectors link the Yardi Matrix database (the “Database”) to Your licensed third-party AI model, allowing You to query the Database by prompting the AI model in natural language. You have Your own license agreement with such third party governing the third party’s processing of Matrix Content from the Database, and Yardi disclaims liability for such third-party processing, including the output generated by such third parties. Connectors are provided on an “as is” and “as available” basis.