Cancellation and Return Policies; Return Instructions and Shipping Policy

1.    Cancellation Policy

Because of the speed at which already submitted orders are submitted and processed, Yardi cannot guarantee that already submitted orders can be cancelled before shipment.

To attempt to cancel an already submitted order, you must contact Customer Care as soon as possible:

By Email:  [email protected]
Toll free:  1 (877) 778-7483

Once notified, Customer Care will contact the supplier and attempt to cancel the order.  For all orders that cannot be cancelled, the Return Policy (below) shall apply.

2.    Return Policy

Custom and Special-Order items are not returnable or refundable unless the items arrived in a damaged condition or are defective (see below).

Damaged, Missing or Incorrect Items

Damaged, missing or incorrect items must be reported to Yardi within 24 hours after the products arrive or were scheduled to arrive.

Upon timely notice to Customer Care, Yardi will process a full refund, including all shipping and handling costs, within 14 days from the date the missing items are confirmed as undelivered, or within 14 days from the date the damaged or incorrect items that you return have been confirmed as received by the supplier.

Suppliers that issue credit for damaged items have the right to request that you hold them until the freight carrier can inspect the items for claims purposes.

Defective Item Returns

Defective item return requests must be made within 30 calendar days from the original order date

Defective Custom and Special-Order items will be handled solely according to the manufacturer’s or supplier’s repair and replacement policies, which are subject to change without notice.

All Other Returns

All return requests must be made within 30 calendar days from the original order date

Technology items must be unopened.Items must be in their original packaging.

Items and packaging must be in “like-new” condition.

All shipping costs for returning items you no longer want or that were ordered in error—including submitted orders that could not be cancelled—are your responsibility and will not be reimbursed or refunded.

Returned items, including refused deliveries, are subject to supplier return shipping charges and restocking fees, which are your responsibility and will not be reimbursed or refunded. 

Please note that you are responsible for all invoice and other applicable charges, including for refused deliveries.

Any items that become defective after 30 calendar days will be handled solely according to the manufacturer’s or supplier’s repair and replacement policies, which are subject to change without notice.

All returns not retrieved by the freight carrier must be returned in accordance with the Shipping Policy (below).

3.    Return Instructions

All items that qualify for return must comply with these Return Instructions.

To initiate a return, please contact Customer Care:

By Email:  [email protected]
Toll free:  1 (877) 778-7483

You must provide the specific reason for your return and any necessary pickup instructions for the freight carrier.

A Customer Care representative will contact you, typically within 24 hours of your initial return request, with a supplier Return Merchandise Authorization (RMA) number and important additional instructions regarding the packaging and shipping of the items to be returned.

The supplier RMA number must be written on at least one side of each box containing the returned items to assist in the crediting process of your account.

Please note that items returned without a supplier RMA number will not be accepted or processed.

Your shipment will be picked up by the return freight carrier in approximately two to three weeks after you have received a supplier RMA number.

For questions about the status of a return, please email a Customer Care representative at [email protected].

4.    Shipping Policy

When returning undamaged goods via the U.S. Postal Service or any other shipping carrier, you must use a trackable delivery method, must provide Yardi Customer Care with the tracking number so that your return can be confirmed and properly processed, and you should keep a copy of the return receipt for your records.

Delivery Timing

Please allow approximately one to three business days for delivery of your order once it has shipped from the supplier’s distribution center.

Some items will have longer lead times. Please consult the product catalog.

Policy Exceptions

Items and orders of an unusually large weight or volume, or orders containing hazardous materials, may incur additional shipping charges, require special handling, and take longer to ship. You will be informed of any such orders, including any additional charges, prior to shipment.

Items ordered as a Grainger sourcing/Find MRO item will incur a shipping charge.

Order Status

You will receive an order confirmation via e-mail shortly after placing your order.

The order confirmation indicates that your order has been received and includes your order number.

For questions about the estimated delivery date of your order or for any other questions about this Shipping Policy, please call Customer Care toll free at 1 (877) 778-7483.

Last Updated: August 1, 2018