RENTGROW ASSIST TERMS OF SERVICE - Marketing Resources

Version: March 25, 2026

Welcome to RentGrow, Inc. Assist Services! These Terms of Service (these “Terms” or the “Agreement”) apply to persons or entities who access the RentGrow, Inc. Assist Services websites, or related downloadable mobile applications or RentGrow document upload and verification services (collectively, the “Site”), including without limitation rental applicants and potential rental applicants (collectively, with all persons or entities who access the Site, “Users”, “you” or “your”). For the avoidance of doubt, the “Site” shall include all information, data, text, software, photographs, images, graphics, organization, layout, design, and other content contained on the website.

RentGrow Assist is a technology platform that helps you complete the following processes required by the property where you applied: (1) validation of your government-issued identification (“ID Document Validation”); (2) identity verification (“Identity Verification”); or (3) the verification of income (“Verification of Income”). This service is provided by RentGrow on behalf of the property managers that own or manage the properties to which you applied and may include the secure upload and verification of the identity documents you provide in connection with your rental application (the “Services”). The Services help applicants to complete these processes that are required by the property where you applied to complete the rental application process. RentGrow does not own or manage rental properties and does not make any leasing decisions. Property owners or managers are responsible for establishing all rental criteria and making all rental decisions. Use of the Site or the Services does not guarantee that your rental application will be approved, and RentGrow does not control any rental decision.

The Site is owned and operated by RentGrow, Inc. (collectively, with its affiliates, “RentGrow”, “we”, “us” or “our”).

IMPORTANT – PLEASE READ CAREFULLY. THESE TERMS CONSTITUTE A LEGAL AGREEMENT BETWEEN YOU AND RENTGROW. THIS AGREEMENT ALONG WITH ANY OTHER TERMS THAT MAY BE POSTED ON THE SITE WITH RESPECT TO ASSIST SERVICES PRODUCTS AND SERVICES, AND ANY OTHER WRITTEN AGREEMENTS OR CONTRACTS BETWEEN YOU AND RENTGROW THAT INCORPORATE THESE TERMS BY REFERENCE, SET FORTH THE COMPLETE TERMS AND CONDITIONS UNDER WHICH YOU MAY ACCESS AND USE THE SITE AND THE SERVICES. IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT USE THE SITE OR THE SERVICES.

1. YOUR ACCEPTANCE. RentGrow is pleased to provide the Site and the Services conditioned upon your acceptance, and we hope that you will find the Site informative and useful. BY USING THE SITE, YOU EXPRESSLY ACCEPT AND CONSENT TO THESE TERMS WITHOUT QUALIFICATION. RENTGROW MAY AMEND THESE TERMS FROM TIME TO TIME. SHOULD THESE TERMS BE MODIFIED IN ANY WAY, THE NEW TERMS WILL BE POSTED TO THIS WEBPAGE. BY USING THE SITE AFTER THE EFFECTIVE DATE OF ANY MODIFICATION TO THESE TERMS, YOU EXPRESSLY CONSENT, WITHOUT QUALIFICATION, TO THE MODIFIED TERMS.

2. RENTGROW IS NOT A PARTY TO ANY RENTAL OR SALE TRANSACTIONS.

2.1 The Site serves as a platform for rental applicants to validate their government-issued identification, verify their identity, and complete the income verification process in connection with a rental application to the property where the applicant applied. RentGrow does not own or manage any properties and does not enter into rental or sale contracts for any properties. Although the Site may lead to certain business transactions expressly agreed to between RentGrow and Users, RentGrow is not a party to any transactions between Users and property managers other than providing the Site.

AS A RESULT, RENTGROW SHALL NOT BE LIABLE UNDER ANY CIRCUMSTANCES FOR INFORMATION, THE CONTENTS OF ANY DOCUMENTS, OR FOR ANY OTHER INTERACTIONS BY, BETWEEN OR AMONG USERS, PROPERTY MANAGERS OR OWNERS THROUGH THE SITE OR OTHERWISE.

RENTGROW DOES NOT MAKE RENTAL DECISIONS, APPROVE OR DENY RENTAL APPLICATIONS, ACT AS A LANDLORD OR PROPERTY MANAGER, OR MAKE ANY REPRESENTATIONS OR GUARANTEES ABOUT THE STATUS OF YOUR RENTAL APPLICATION OR WHETHER YOUR APPLICATION WILL BE APPROVED. VERIFICATION RESULTS MAY BE PROVIDED TO THE PROPERTY WHERE YOU APPLIED IN ACCORDANCE WITH YOUR CONSENT AND OUR PRIVACY STATEMENT.

2.2 You are responsible for how you use the Site, and RentGrow encourages anyone who accesses the Site, including Users, to exercise sound judgment when using the Services. IN THE EVENT THAT YOU HAVE A DISPUTE WITH A PROPERTY MANAGER OR OWNER, YOU RELEASE RENTGROW FROM ANY CLAIMS, DEMANDS AND DAMAGES (ACTUAL AND CONSEQUENTIAL) OF EVERY KIND AND NATURE, KNOWN AND UNKNOWN, SUSPECTED AND UNSUSPECTED, DISCLOSED AND UNDISCLOSED, ARISING OUT OF OR IN ANY WAY CONNECTED WITH SUCH DISPUTES.

3. ACCESS TO AND USE OF THE SITE.

3.1 RentGrow provides you with certain information and functionality through the Site. You are solely responsible for providing all equipment necessary to establish a connection to the Internet, access to the Internet, and any telephone, wireless or other connection and service fees associated with such access.

3.2 RentGrow has the right, but not the obligation, to take any of the following actions without providing any prior notice to you: (a) change or terminate all or any part of the Site or the Services; (b) restrict or terminate your access to all or any part of the Site or the Services; or (c) refuse, move, or remove any content that is available on the Site and any material that you submit to the Site.

3.3 Subject to your compliance with these Terms, RentGrow hereby grants you permission to access and use the Site and the Services, provided that you shall not (and shall not allow any third party to): (a) engage in commercial use of the Site or any content on the Site; (b) access or use any portion of the Site if you are a direct or indirect competitor of RentGrow, including without limitation companies involved in data research, internet listing services, dissemination of information, or property management software; (c) provide, disclose, or transmit any content from the Site to any direct or indirect competitor of RentGrow; (d) use or distribute any information from the Site, including information that you or anyone else has verified, to directly or indirectly create or contribute to the development of any database or product; (e) reproduce, copy, display, store, perform, re-post, publish, transmit, distribute, sell, offer for sale, license, modify, create derivative works, or otherwise use any portion of the content offered on the Site for other than your own personal, non-commercial use, store, copy or export any portion of the Site into any database or other software; (f) remove any copyright, trademark or other proprietary rights notices contained in or on the Site or Service or in or on any content or other material obtained via the Site or the Services; (g) use any robot, spider, site search/retrieval application, or other automated device, process or means to access, retrieve, scrape or index any portion of the Site or the Services, including, but not limited to, for purposes of constructing or populating a searchable database of software that includes property information; (h) collect or harvest any information about other users or members (including usernames and/or email addresses) for any purpose; (i) reformat or frame any portion of the web pages that are part of the Site or the Services; (j) create user accounts by automated means or under false, misleading or fraudulent pretenses; (k) create or transmit unwanted electronic communications such as “spam” to other users or members of the Site or the Services or otherwise interfere with other users’ enjoyment of the Site or the Services; (l) transmit any viruses, worms, defects, Trojan horses or other items of a destructive nature; (m) use the Site or the Services to violate the security of any computer network, crack passwords or security encryption codes, transfer or store illegal material, including any material that may be deemed threatening or obscene; (n) copy or modify the HTML code used to generate web pages on the Site; (o) use any device, software or procedure that interferes with the proper working of the Site or the Services, or otherwise attempt to interfere with the proper working of the Site or the Services; (p) take any action that imposes, or may impose in RentGrow’s sole discretion, an unreasonable or disproportionately large load on our IT infrastructure; (q) modify, adapt, translate, or reverse engineer any portion of the Site or the Services; or (r) use the Site or the Services, intentionally or unintentionally, to violate any applicable international, national, federal, state, provincial, or local law or regulation, including, but not limited to, Fair Housing laws and regulations.

3.4 By uploading or submitting any documents or images (such as a driver’s license, passport, utility bill, Social Security card, Marriage Certificate, bank account information, pay stub, or similar document) or authorizing a secure link to a bank account (collectively, “Information and Materials”) through the Services, you represent that the information you provide is accurate and belongs to you (or that you are authorized to provide it). You further authorize RentGrow to collect, use, and share such Information and Materials and the information contained in them with our third-party service providers, including but not limited to AiPrise, Inc. and Nova Credit, Inc., for the purpose of validating your government-issued identification, verifying your identity, verifying your income, preventing fraud, complying with legal obligations, and providing the Services. You acknowledge and agree that your submitted Information and Materials and any validation or verification results may be shared with the property where you applied, and with any other party as required by applicable law. You acknowledge and agree that the property where you applied may retain a copy of your government-issued identification, the Information and Materials, and the information contained therein in accordance with its recordkeeping procedures and applicable law.

You understand that RentGrow’s third-party service providers, including but not limited to AiPrise, Inc. and Nova Credit, Inc., may process your information on our behalf solely to perform document validation, identity verification, income verification, and related services, and in accordance with applicable law and our Privacy Statement.

You may not submit: (a) false, altered, or fraudulent documents or information; (b) documents belonging to another person without authorization; (c) content that violates any law or third-party rights. Providing any such information may result in termination of your access to the Site.

If you do not consent to the collection and sharing of your Information and Materials, please do not upload such documents or use the Services.

3.5 You consent to receive communications from RentGrow electronically and agree that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing. You agree that your electronic acceptance of these terms constitutes your legally binding signature.

3.6 By using the Site, you represent that you are least 18 years of age (or the age of majority in your jurisdiction) and have the legal capacity to enter into these Terms.

4. CONTENT AND SERVICES NOT PROVIDED.

4.1 You acknowledge that the Services provided through this Site are designed to confirm information you submit and assist property owners and managers in completing the rental application process. You acknowledge and agree that RentGrow does not establish tenant eligibility criteria and does not make leasing decisions. The ID Document Validation and Identity Verification services do not constitute “consumer reports” under the Fair Credit Reporting Act, 18 USC § 1681 et seq. (“FCRA”), and RentGrow is not acting as a consumer reporting agency with respect to such services. Verification of Income services are limited to facilitating income verification through third-party providers and do not independently constitute consumer reports, except to the extent incorporated into a separate consumer report. RentGrow does not intend for any information provided through the Site to bear on a consumer’s credit worthiness, credit standing, credit capacity, character, general reputation, personal characteristics or mode of living under 15 U.S.C. § 1681a(d). The Services are limited to verifying information in the Information and Materials that you submit and facilitating income verification through a third-party provider.

Income verification services provided through the Site are limited to facilitating the verification of your income with third-party service providers acting on RentGrow’s behalf. Although the income verification process itself is not intended to constitute a consumer report, information obtained or verified through this process may be included in or considered in connection with a consumer report provided by RentGrow.

Any consumer report used by a housing provider in connection with your rental application, whether provided by RentGrow or any other agency, may be requested by you from RentGrow or the other agency and your rights under the FCRA with respect to such consumer report are governed by applicable law.

If you have questions about a consumer report provided by RentGrow in connection with a rental application, please visit www.rentgrow.com for additional information.

5. THIRD-PARTY SERVICES.

5.1 Certain aspects of the Services may be subject to additional requirements, guidelines, or other technical and non-technical specifications in addition to those set forth in these Terms and our Privacy Statement. All such requirements will be posted in appropriate locations on the Site and by this reference are incorporated into these Terms. In the event of a conflict between such requirements and these Terms, these Terms shall take precedence.

5.2 RentGrow may, from time to time, make available to you certain identity document validation, identity verification, and income verification services offered by a third-party provider (“Third-Party Provider”). These Third-Party Provider products are made available through the Services and may be part of the Services offered by RentGrow. Without limiting any other provision or disclaimer under these Terms, you (a) acknowledge and agree that (1) RentGrow is not responsible for any Third-Party Provider product and makes no warranty, guarantee or endorsement of such Third-Party Provider’s product; and (2) your access to and use of a Third-Party Provider’s product may be subject to separate terms, conditions or other agreements with the Third-Party Provider, subject to that Third-Party Provider’s privacy policy, and by choosing to use a Third-Party Provider’s product, you acknowledge that you must agree to such terms, conditions, agreements and policies; and (b) expressly authorize RentGrow to share your personal information, including all documents you provide, with such Third-Party Provider, for such Third-Party Provider’s own use in providing its products to you, as RentGrow is authorized to share pursuant to the RentGrow Privacy Policy. We reserve the right to modify, suspend, add or delete the availability of Third-Party Providers through the Site and/or Services, at any time and in our sole discretion.

5.4 RentGrow is not responsible for the availability of third-party systems or delays caused by Third-Party Providers or services. Your use of any third-party website or service linked from the Site is governed by the Third-Party Provider’s terms.

6. MODIFICATIONS. RentGrow may modify or update these Terms from time to time, in its sole discretion, and reserves the right at any time and from time to time to modify, suspend or discontinue, temporarily or permanently, the Site or any part thereof, or any or all of the Services, or any Site features, with or without notice and without liability to you. You agree that RentGrow has no responsibility or liability for the failure of the Site and the deletion of other content maintained or transmitted by the Site. You further agree that RentGrow shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Site. Modifications to these Terms will be posted on the relevant area of the Site and will be effective immediately upon posting. You can review the most current version of the Terms at any time by clicking on the “Terms of Service” link located on webpages throughout the Site. You agree to review the Terms from time to time to ensure you are updated as to any modifications. By continuing to use the Site or Services following any such modification, you accept and agree to be bound by such modifications. IF ANY MODIFICATION IS NOT ACCEPTABLE TO YOU, YOUR SOLE AND EXCLUSIVE REMEDY AND RECOURSE IS TO DISCONTINUE USE OF THE SITE AND THE SERVICES.

7. DOCUMENT UPLOAD AND USE. In order to use certain features of the Site or the Services, you will have to securely upload your Information and Materials.

7.1 Your Information and Material. You agree to: (a) provide true, accurate, current, and complete information as prompted by the Site; and (b) maintain and update such information to keep it true, accurate, current, and complete until such time that the Services request is completed, cancelled, or expires. Absent action any Services request will expire after 36 hours. Once a request expires or is otherwise completed or cancelled, any Information and Materials submitted in connection with that request will no longer be retained by RentGrow. RentGrow reserves the right to refuse any and all current or future use of the Site (or any portion thereof) without notice if you are found to have misrepresented your age, identity, income, or any other information submitted through the Site or if RentGrow has reasonable grounds to suspect that such information is untrue, inaccurate, incomplete or not current. RENTGROW CANNOT AND WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE ARISING FROM YOUR FAILURE TO COMPLY WITH THIS SECTION.

7.2 Privacy Statement and Your Information and Material. By submitting Information and Materials and in order for RentGrow to provide you with the Services, you hereby consent to RentGrow’s use and sharing of your Information and Materials as described in the applicable RentGrow Privacy Statement, which is incorporated into these Terms by this reference. The RentGrow Privacy Statement can be accessed by clicking on the “Privacy Statement” link located on webpages throughout the Site. In the event of a conflict between the applicable Privacy Statement and these Terms, the Privacy Statement shall take precedence. In addition, you hereby represent and warrant that your Information and Materials: (a) do not and will not, directly or indirectly, violate, infringe or breach any duty toward or rights of any person or entity, including without limitation any Fair Housing, copyright, trademark, service mark, trade secret, other intellectual property, publicity or privacy right; (b) are not fraudulent, misleading, hateful, tortious, defamatory, slanderous, libelous, abusive, violent, threatening, profane, vulgar or obscene; (c) do not harass others, promote bigotry, racism, hatred or harm against any individual or group, promote discrimination based on race, sex, religion, nationality, sexual orientation or age, or otherwise interfere with another party’s use of the Site or the Services; (d) do not promote illegal or harmful activities; and (e) are not illegal, unlawful or contrary to the international, national, federal, state, provincial, or local laws or regulations applicable to the User Materials where created, displayed or accessed.

8. RENTGROW’S RIGHTS. You acknowledge that RentGrow has the right to investigate and prosecute violations of these Terms, including intellectual property, publicity and privacy rights infringement and Site security issues, to the fullest extent of the law. RentGrow may involve and cooperate with law enforcement authorities in prosecuting users who violate these Terms. You acknowledge that RentGrow has no obligation to monitor your access to or use of the Site or the Services, but has the right to do so for the purpose of operating the Site, to ensure your compliance with these Terms or to comply with applicable law or the order or requirement of a court, administrative agency or other governmental body.

9. SITE CONTENT GENERALLY. It is solely your responsibility to evaluate the accuracy, completeness, and usefulness of all documents and other information provided through the Site. RentGrow makes no representations or warranties, express or implied, with respect to the information provided on this Site.

11. OWNERSHIP. You acknowledge and agree that the Site and the Services use and contain content, information and proprietary and confidential technology owned by or licensed to RentGrow, and protected by applicable intellectual property and other laws and international treaties (collectively, “RentGrow Content”). The RentGrow Content displayed on or through the Site and Services includes, without limitation, information, data, text, software, music, sound, photographs, graphics, video, messages, tags, or other materials is copyrighted by RentGrow and its licensors under United States and international copyright laws. All rights reserved. You agree not to reproduce, copy, display, store, perform, re-post, publish, transmit, distribute, sell, offer for sale, license, modify, create derivative works, or otherwise use or exploit for any commercial purposes any or all of the RentGrow Content, the Site or access to the Site in any way without the prior written permission of RentGrow. All content on the Site that is not RentGrow Content is the property and responsibility of other parties. You must abide by all copyright notices, information, or restrictions contained in or attached to any RentGrow Content, RENTGROW, the RentGrow logo and all other registered and unregistered marks used in connection with the Site and the Services (the “RentGrow Marks”) are trademarks, trade names, or service marks of RentGrow unless otherwise indicated. You are not authorized to use or display the RentGrow Marks, without the prior express written permission of RentGrow. Ownership of all RentGrow Marks and the goodwill associated therewith remains with RentGrow. All other trademarks are the property of their respective owners.

12. DISPUTE RESOLUTION; ARBITRATION; CLASS ACTION WAIVER. You expressly understand and agree that any dispute, claim, or controversy arising out of or relating to these terms or the Site or the Services shall be resolved by binding, confidential arbitration, and not in a court of law, except that you may assert claims in small claims court if they qualify. You may opt out of this arbitration agreement by providing written notice to RentGrow within 30 days of first accepting these Terms. Notwithstanding any decision to opt out of this arbitration agreement you agree to the terms in Section 22.1 Governing Law.

12.1 Arbitration Proceedings. The arbitration shall be conducted by a sole arbitrator selected by the parties and administered by Judicial Arbitration and Mediation Services, Inc. (“JAMS”) in accordance with the JAMS Comprehensive Arbitration Rules & Procedures, and JAMS Mass Arbitration Procedures and Guidelines, as applicable, in effect at the time of the arbitration except as they may be modified herein or by mutual agreement of the parties. The parties agree to seek to reach agreement on the identity of the sole arbitrator within 30 days after the initiation of arbitration. If the parties do not reach agreement on the sole arbitrator, then JAMs shall appoint the sole arbitrator within 30 days. The seat of the arbitration shall be Santa Barbara, California, and it shall be conducted in English. Notwithstanding Section 22.1, the arbitration and this agreement to arbitrate shall be governed by California Law. The parties agree that the arbitration may be heard on the documents, rather than by in-person, telephone, or videoconference hearings. The parties agree that they shall have no right to seek production of documents or any other discovery in the arbitration proceeding, except that the parties shall exchange the documents on which they intend to rely.

12.2 Arbitration Award. The arbitration award shall be final and binding on the parties, and the parties undertake to carry out any award without delay. Judgment upon the award may be entered by any court having jurisdiction over the award or over the relevant party or its assets.

13. INDEMNITY. You agree to indemnify, defend and hold RentGrow and its officers, directors, employees, shareholders, successors, agents, affiliates, subsidiaries and relevant third parties including advertisers, distribution partners, referral partners, Third-Party Providers, licensors, licensees, consultants and contractors (collectively the “RentGrow Indemnified Parties”) harmless from and against any claims, liabilities, losses, costs, damages or expenses including reasonable attorneys’ fees and costs, directly or indirectly, arising out of or in any way relating to: (a) your negligence or misconduct; (b) your information or material contributed to or submitted through the Site or the Services; (c) your conduct, including your use of the Site and the Services or any Third-Party Provider’s products; (d) your connection to the Site; (e) any violation or breach of these Terms; or (f) any violation or infringement of any intellectual property, privacy, publicity, confidentiality or proprietary rights of any third-party as a result of your use of the Site or Services (collectively, the “Claims”). You are solely responsible for defending against any such Claims, and for payment of losses, costs, damages or expenses resulting from the foregoing to both a third party and to the RentGrow Indemnified Parties. RentGrow shall have the right, in its sole discretion, to select its own legal counsel to defend RentGrow from any Claims (but by doing so shall not excuse your indemnity obligations) and you shall be solely responsible for the payment of all of RentGrow’s reasonable attorneys’ fees incurred in connection therewith. You shall notify RentGrow immediately if you become aware of any actual or potential claims, suits, actions, allegations or charges that could affect your or RentGrow’s ability to fully perform their respective duties or to exercise its rights under these Terms. You shall not, without the prior written approval of RentGrow, settle, dispose or enter into any proposed settlement or resolution of any Claim (whether having been finally adjudicated or otherwise) brought against you, if such settlement or resolution results in any obligation or liability for RentGrow.

14. DISCLAIMER OF WARRANTIES. YOU EXPRESSLY UNDERSTAND AND AGREE:

14.1 YOUR USE OF THE SITE AND THE SERVICES IS AT YOUR SOLE RISK. THE SITE AND THE SERVICES AND ALL OTHER MATERIALS, INFORMATION, PRODUCTS, AND SERVICES INCLUDED THEREIN, ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND. WITH RESPECT TO THE SITE AND INFORMATION AND MATERIAL IN THE SITE, RENTGROW AND ANY THIRD-PARTY PROVIDERS EXPRESSLY DISCLAIM ALL WARRANTIES AND REPRESENTATIONS OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, COURSE OF DEALING OR COURSE OF PERFORMANCE.

14.2 RENTGROW MAKES NO REPRESENTATION OR WARRANTY: (A) REGARDING THE SECURITY, ACCURACY, RELIABILITY, COMPLETENESS, TIMELINESS AND PERFORMANCE OF THE SITE OR THE SERVICES; (B) REGARDING THE SERVICES, ADVICE, INFORMATION OR LINKS OBTAINED THROUGH THE SITE; (C) THAT THE SITE OR THE SERVICES, OR ANY INFORMATION AND MATERIALS THEREIN, WILL MEET YOUR REQUIREMENTS; (D) THAT THE SITE OR THE SERVICES, OR ANY FUNCTIONS CONTAINED IN THE SITE, WILL BE ERROR-FREE, SECURE, TIMELY, OR UNINTERRUPTED; (E) THAT THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE OR INFORMATION AND MATERIALS THEREIN WILL BE ACCURATE, RELIABLE, OR AVAILABLE, (F) THAT ANY ERRORS IN THE SITE OR INFORMATION OR MATERIALS THEREIN WILL BE CORRECTED; OR (G) THAT THE SITE AND ITS CONTENTS AND SERVER THAT MAKES THE SITE AVAILABLE ARE FREE OF ANY VIRUSES OR OTHER HARMFUL COMPONENTS.

14.3 ANY MATERIAL, INFORMATION, PRODUCTS OR SERVICES DOWNLOADED OR OTHERWISE OBTAINED THROUGH YOUR USE OF THE SITE IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.

14.4 NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM RENTGROW OR FROM YOUR USE OF THE SITE OR SERVICES, SHALL CREATE ANY REPRESENTATION OR WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN REPRESENTATIONS OR WARRANTIES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

15. LIMITATION OF LIABILITY.

15.1 RENTGROW AND ITS OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, SUCCESSORS, AGENTS, AFFILIATES, SUBSIDIARIES AND RELEVANT THIRD PARTIES INCLUDING ADVERTISERS, DISTRIBUTION PARTNERS, REFERRAL PARTNERS, SERVICE PROVIDERS, THIRD-PARTY PROVIDERS, LICENSORS, LICENSEES, CONSULTANTS AND CONTRACTORS (COLLECTIVELY THE “RENTGROW ENTITIES”) WILL NOT BE LIABLE FOR:

(A) ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES (INCLUDING LOSS OF USE, DATA OR PROFITS, COST OF PROCURING SUBSTITUTE PRODUCTS OR BUSINESS INTERRUPTION), WHETHER BASED ON CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR ANY OTHER LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, YOUR ACCESS AND USE OF OR INABILITY TO ACCESS OR USE THE SITE AND/ OR ANY RENTCAFE SERVICE, ANY MATERIALS AVAILABLE TO YOU FROM OR THROUGH THE SITE (INCLUDING SUCH DAMAGES INCURRED BY THIRD PARTIES), WHETHER THE DAMAGES ARE FORESEEABLE AND WHETHER OR NOT THE RENTGROW PARTIES, OR ANY OF THEM, HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES;

(B) THE CONTENTS OF ANY COMMUNICATION, MESSAGE, OR INFORMATION POSTED BY YOU OR OTHER THIRD PARTIES;

(C) THE CONTENT, SERVICES OR INFORMATION PROVIDED BY ANY WEBSITE PURPORTING TO BE OPERATED BY RENTGROW OR ITS AFFILIATES, BUT NOT ACTUALLY AFFILIATED WITH, CONTROLLED, OWNED, OR OPERATED BY RENTGROW;

(D) THE CONTENT OF ANY WEBSITE NOT CONTROLLED, OWNED, OR OPERATED BY RENTGROW THAT IS ACCESSED FROM OR LINKED TO THIS SITE; AND/OR

(E) ANY DAMAGES OR INJURY CAUSED BY, INCLUDING BUT NOT LIMITED TO, ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OF TRANSMISSION, COMPUTER VIRUS, OR LINE FAILURE.

15.2 You acknowledge that the limitations set forth above are an essential basis of the bargain and of the allocation of risks between the parties. Some states or jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations may not apply to you. If you are dissatisfied with any portion of the Site, or with any of these Terms, your sole and exclusive remedy is to discontinue use of the Site and Services.

15.3 To the maximum extent permitted by law, RentGrow’s total cumulative liability arising out of or relating to these Terms or the Services shall not exceed one hundred dollars ($100).

16. ENFORCEMENT. RentGrow does not assume responsibility to you or others for any failure by RentGrow to enforce the provisions contained in the Terms.

17. TERMINATION. You agree that RentGrow, in our sole discretion and with or without notice, may terminate your use of the Site or any part thereof, or any or all of the Services, for any reason, including without limitation, for lack of use by you or if RentGrow believes that you have violated or acted inconsistently with the letter or spirit of the Terms. RentGrow may also in its sole discretion and at any time discontinue providing the Site, or any part thereof, or any or all of the Services with or without notice. You agree that any termination of your access to the Site under any provision of the Terms may be affected without prior notice, and acknowledge and agree that RentGrow may immediately bar any further access to the Site. Further, you agree that RentGrow shall not be liable to you or any third party for any termination of your access to the Site or the Services.

18. AUTHORITY. You hereby represent and warrant to RentGrow that: (a) you have all the requisite power and authority to enter into the binding contract created by these Terms, conduct yourself and to execute, deliver, and perform all of your obligations under this Agreement; (b) you have the right to submit and use your Information and Materials in the manner you have done so to or through the Site and; (c) your performance under these Terms and/or the rights granted herein do not and will not conflict with or result in a breach or violation of any of the terms or provisions, or constitute a default under any contract or agreement, to which you are currently bound or will become bound in the future; and (d) your performance under these Terms will comply with all applicable laws, rules and regulations (including, without limitation, export control, privacy and obscenity laws), domestic or foreign.

19. Reserved.

20. COMMUNICATIONS AND INTERACTIVE AREAS.

20.1 Consent to Communication. By providing your phone number or email address to RentGrow, you consent to receiving communications from RentGrow or its third-party service providers relating to: (a) identity document validation; (b) identity verification; (c) income verification; (d) status updates; (e) email verification requests; or (f) requests for additional documents or information. These communications may be sent by email, telephone, SMS, or automated systems. Message and data rates may apply.

20.2 Use of Interactive Areas. On the Site and/or as part of the Services, RentGrow may provide areas that allow for User interaction with RentGrow directly, including through chats, frequently asked questions, Help Center links, or other message and communications features (the “Interactive Areas”) for communicating about the Services. You acknowledge that all Interactive Areas are not confidential and that any information or content, including Information and Material, that you post to an Interactive Area may be read by others and that RentGrow has no obligation to protect such information. RentGrow recommends that you do not share or otherwise disseminate any personally identifiable information in the Interactive Areas. Additionally, you agree to communicate in a manner that is proper, lawful, and related to the particular discussion or the Interactive Area itself. You agree that RentGrow reserves the right to discontinue your Services or suspend you from the use of Interactive Areas if it determines your behavior is not proper, lawful, or related to the particular discussion or the Interactive Area itself or is otherwise violative of this section. Without limitation, you may not engage in any activity on the Site that:

(a) defames, threatens, abuses or otherwise violates the legal rights of others;

(b) is harmful to children, profane, obscene, indecent, racially or ethnically offensive, or that RentGrow determines to be similarly offensive or improper in nature, in its sole determination;

(d) collects or stores personal information about other Site users;

(e) contains advertisements, promotions, commercial solicitations, contests or surveys (unless you have our written consent to do so);

(f) contains, transmits or disseminates spam, chain letters, or information intended to assist in the placement of a bet or wager;

(g) contains, transmits or disseminates viruses, corrupted files, or any other similar software or programs that may damage or adversely affect the operation of another’s computer, the Site, or any software, hardware or other related equipment;

(h) disrupts or otherwise interferes with the Site or the networks or servers used by RentGrow;

(i) impersonates any person or entity or misrepresents your connection or affiliation with a person or entity;

(j) transmits, collects, or stores your own personal information in the Interactive Areas;

(k) constitutes illegal activity; or

(l) otherwise violates these Terms or our Privacy Statement.

20.3 Use of AI-Assisted Chat. The Interactive Areas may include chat assistance generated in whole or in part by an artificial intelligence system (the “AI Assistant”). AI-generated responses are provided for informational purposes only and may not always be accurate, complete, or applicable to your specific situation. The AI Assistant uses third-party provided AI models to generate responses, and such third parties may have access to or receive your prompts and the AI Assistants’ responses. AI Assistant does not constitute professional, legal, financial, or regulatory advice, and you should not rely on its responses when making decisions relating to your rental application or any other matter. Information, data, content or assertions contained in the AI Assistant’s responses or otherwise provided via your use of the AI Assistant do not represent the opinions, beliefs or assertions of RentGrow and RentGrow will not be liable to user or any other person or for any reliance placed on such responses, opinions, beliefs or assertions.

RentGrow does not warrant or guarantee the accuracy, reliability, or completeness of any information or response generated by the AI Assistant. To the extent any response conflicts with these Terms, RentGrow’s Privacy Statement, or information provided by a live support representative, the Terms, Privacy Statement, or live support representative’s guidance shall control.

You should not share sensitive personal information, including Social Security Numbers or other personal identifying information, through the AI Assistant. Document submission should only be completed through the designated secure document upload features of the Services.

You are not required to use the AI Assistant. You always have the option to connect with a live support representative. To speak with a support representative at any time, please contact us directly at 888-898-5535.

20.4 Ownership of the AI Assistant and Its Outputs. The AI Assistant, including its underlying technology, design, functionality, and all outputs it generates, is the proprietary property of RentGrow or its licensors. All intellectual property rights in and to the AI Assistant and its outputs (including but not limited to copyrights, trade secrets, and other proprietary rights) are owned exclusively by RentGrow or its licensors. Nothing in these Terms transfers or conveys to you any ownership interest in the AI Assistant or its outputs. Any outputs generated by the AI Assistant are provided to you solely for your personal, non-commercial use in connection with the relevant verification processes, and are subject to all restrictions set forth in these Terms.

20.5 Restrictions on Use of the AI Assistant. You agree that you will not, directly or indirectly:

Sublicense or redistribute the AI Assistant or any of its outputs, in whole or in part, to any third party, whether for compensation or otherwise;
Use the AI Assistant or its outputs in violation of applicable law, including but not limited to laws governing fair housing, privacy, data protection, consumer protection, or intellectual property;
Use the AI Assistant to create, develop, or assist in the creation of malware, viruses, ransomware, spyware, or any other malicious or harmful software or code;
Use the AI Assistant in any manner that could damage, disable, overburden, or impair the AI Assistant or the Services, or interfere with any other party’s use and enjoyment of the Services; or
Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying algorithms, models, or architecture of the AI Assistant, except to the extent expressly permitted by applicable law notwithstanding this restriction.

20.6 AI Assistant Third-Party Components; Intercom. The AI Assistant incorporates components, plugins, and services provided by third-party vendors, including chat infrastructure and messaging services provided by Intercom, Inc. (“Intercom”) and other third-party providers (collectively, “Third-Party Components”). These Third-Party Components are subject to their own terms of service and privacy policies, which are independent of and in addition to these Terms. RentGrow does not control Third-Party Components and makes no representations or warranties with respect to their availability, functionality, accuracy, or security. RentGrow shall not be liable to you or any other person for any disruption, modification, deprecation, failure, or discontinuation of any Third-Party Component, including Intercom, or for any resulting interruption in or degradation of the AI Assistant or the Services. Your use of the AI Assistant constitutes your acknowledgment and acceptance that Third-Party Components may change or become unavailable at any time without notice.

21 COPYRIGHT POLICY.

21.1 Reporting Copyright Infringement Claims

RentGrow respects the intellectual property of others, and we ask our users, property managers, owners, and commercial brokers to do the same. RentGrow has implemented procedures for receiving written notification of claimed infringements and for processing such claims in accordance with the Digital Millennium Copyright Act, 17 U.S.C. Section 512 (“DMCA”).

If a third party believes that its work has been copied in a way that constitutes copyright infringement, or its intellectual property rights have been otherwise violated, it should provide the designated agent with the following information: (i) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest; (ii) a description of the copyrighted work or other intellectual property that it claims has been infringed; (iii) a description of where the material that it claims is infringing is located on the RentGrow Site; (iv) its address, telephone number, and email address; (v) a statement that it has a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (vi) a statement made under penalty of perjury, that the above information in your notice is accurate and that it is the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf.

DMCA Notices should be sent to our designated copyright agent via Web Form or via mail:

Attn: DMCA Agent – Legal Department
RentGrow, Inc.
430 S. Fairview Avenue
Santa Barbara CA 93117

21.2 Repeat Infringers

It is RentGrow’s policy, in appropriate circumstances, to terminate the accounts of parties who are repeat infringers or are repeatedly accused of infringement.

22. GENERAL.

22.1 Governing Law. For all legal proceedings arising out of use of the Site and/or relating to the Terms, these Terms and the relationship between you and RentGrow shall, irrespective of any choice of laws rules, be governed by and construed in accordance with the laws of the State of California. Subject to Section 12 above, You and RentGrow hereby irrevocably and unconditionally submit to the jurisdiction of courts located in the County of Santa Barbara (California) or the court of competent jurisdiction closest thereto if no court of competent jurisdiction resides therein, and the parties consent to the personal jurisdiction of such courts and expressly waive any right they may otherwise have to cause any such action or proceeding to be brought or tried elsewhere. You and RentGrow irrevocably waive, to the fullest extent permitted by law, any objection that you may now or hereafter have to the laying of the venue of any proceeding brought in any such court or any claim that a legal proceeding commenced in such court has been brought in an inconvenient forum. You and RentGrow waive any right to a jury trial and agree that any proceedings will be conducted on an individual basis and not in a class, consolidated, or representative action.

22.2 Force Majeure. RentGrow shall not be liable for any failure or delay in performance caused by events beyond its reasonable control, including but not limited to acts of God, natural disasters, cyberattacks, power failures, internet service disruptions, government actions, or failures of Third-Party Providers and Third-Party Components.

22.3 Waiver. The failure to exercise or enforce any right or provision shall not affect RentGrow’s right to exercise or enforce such right or provision at any time thereafter, nor shall a waiver of any breach or default of these Terms constitute a waiver of any subsequent breach or default or a waiver of the provision itself.

22.4 Severability. If any portion of these Terms is found by a court of competent jurisdiction to be invalid or unenforceable, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in such provision, and, notwithstanding such finding, the remaining provisions of these Terms shall remain in full force and effect.

22.5 Survival. The provisions relating to Ownership, Disclaimers, Limitations of Liability, Dispute Resolution, Governing Law, and any other provisions that by their nature should survive termination shall survive any termination or expiration of these Terms.

22.6 Entire Agreement. These Terms, the terms incorporated herein, and any other terms agreed to in writing by the parties or by way of your use of the Site or the Services (except as otherwise provided herein) shall constitute the entire and exclusive understanding and agreement between you and RentGrow regarding this subject matter, and shall supersede any and all prior or contemporaneous representations or understandings relating to this subject matter.

22.7 Time Limitation. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to the Terms or use of the Site must be filed within 1 year after such claim or cause of action arose or be forever barred.

RentGrow, Inc.

PO Box 1675

Hicksville, NY 11802-1675